Frontline Training Academy (consol)

Contact Solutions Limited, trading as ConSol is Nigeria’s leading provider of ICT Business Process Outsourcing and Customer Management Solutions. As the premier in the provision of Contact Centre services in Nigeria, ConSol is positioned to offer world-class training and manpower development to cooperate organizations as well as individuals. ConSol has formed a partnership with Quality Assurance Institute (QAI), the leading global consulting and workforce development organization and is proud to administer the following Contact Centre certification programs to UBA:  AGENT-PLUS CERTIFICATION (for Frontline Customer Service/Contact Centre Professionals) CERTIFIED CONTACT CENTER TEAM-LEAD (CCCTL) CERTIFIED CONTACT CENTER QUALITY ANALYST (CCCQA)