Course Overview

Effective listening is a crucial skill that enhances communication, strengthens relationships, and improves productivity in both personal and professional settings. This course is designed to help participants develop active listening techniques, improve comprehension, and respond thoughtfully in conversations. Through interactive sessions, real-world scenarios, and practical exercises, participants will learn how to listen with intent, reduce misunderstandings, and foster better communication.

Learning Objectives

By the end of this course, participants will be able to:

• Understand the principles and importance of effective listening.
• Identify common barriers to listening and strategies to overcome them.
• Develop active listening skills, including paraphrasing and summarizing.
• Enhance their ability to listen empathetically and respond appropriately.
• Apply listening techniques in professional and personal communication.

Course Modules

Module 1: Introduction to Effective Listening

• Understanding the role of listening in communication
• Difference between hearing and listening
• The impact of poor listening skills

Module 2: Barriers to Effective Listening

• Common listening challenges
• Psychological and environmental distractions
• Strategies to overcome listening barriers

Module 3: Active Listening Techniques

• The art of paraphrasing and summarizing
• Asking clarifying questions
• Non-verbal cues in listening

Module 4: Empathetic and Reflective Listening

• Understanding emotions in communication
• Practicing empathy in listening
• Techniques for reflective responses

Module 5: Listening in Professional and Workplace Settings

• Effective listening in meetings and negotiations
• Handling difficult conversations
• Listening strategies for leadership and teamwork

Module 6: Practical Application and Case Studies

• Real-life scenarios and role-playing exercises
• Self-assessment and feedback
• Creating a personal action plan for better listening

Participation Requirements

• Open to professionals, managers, team leaders, and anyone looking to enhance their communication skills.
• No prior experience required.
• Participants should be willing to engage in interactive discussions and role-playing exercises.

Course Format

• Duration: 2-day workshop
• Delivery: In-person, virtual, or hybrid
• Learning Methods: Lectures, group discussions, case studies, and practical exercises.

Certification

Upon successful completion of the course, participants will receive a Certificate of Completion in Effective Listening Skills.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.