Today’s information technology can help an office to be more responsive, efficient and flexible in the face of continuous and rapid changes.

This advanced computer program for Secretaries, personal assistants, executive assistants and other support staff training is designed to enhance the technical and administrative skills of secretarial professionals, enabling them to effectively support executives and manage office operations in a modern business environment. This comprehensive course covers advanced topics in office software applications, communication techniques, and organizational strategies tailored for secretarial roles.

Note: This is a practical class and participants should bring their laptops along with office software installed for hands-on demonstration.

For whom:

This course is designed for secretaries, administrative assistants, executive assistants, and office managers looking to advance their technical skills and efficiency in office operations.

Learning objectives:

At the end of the program, participants will be able to:

• gain mastery in advanced features of office productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other specialized tools.
• develop enhanced communication techniques including professional correspondence, effective telephone etiquette, and interpersonal skills crucial for interacting with executives and clients.
• learn advanced administrative tasks such as managing calendars, organizing meetings and events, handling travel arrangements, and maintaining confidential information securely.
• acquire skills in basic project management principles to efficiently coordinate tasks, prioritize assignments, and ensure deadlines are met.
• explore techniques for efficient data organization, document control, and information retrieval, using both electronic and paper-based systems
• explain the importance of ethical behaviour, confidentiality, and maintaining professionalism in all aspects of the role.