The role of Clerical Officers and Administrative Support staff includes providing comprehensive general administrative and clerical support to an organization. Clerical Officers work as part of a team to meet work goals and objectives and to deliver quality services to internal and external customers

Participants will acquire insights, techniques, and tools to strengthen their confidence in dealing with a variety of situations. They will learn about their personal working and communication styles and their impact on others and get practical tips on managing and organizing their daily work activities.

For Whom:

This program is designed for Senior and Junior Clerical Officers / Administrative Support staff, Secretaries, and Personal Assistants. This course will allow them to further develop the core competencies required to effectively carry out their roles as support staff to their organization’s management teams in achieving their goals and objectives