For any business, from time to time, failures in customer service are unavoidable. If handled appropriately, they can provide a business with excellent opportunities to learn, grow and establish stronger relationships with the customer base. Research indicates that clients who have had issues resolved promptly and efficiently, tend to be more loyal than those who have never encountered issues. According to Lee Resources, A customer who experiences good service recovery after a failure will continue to do business with the company 70% of the time. Participants at this training are equipped with the essential skills in service recovery via roles and scenerios.

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