A crisis is an abnormal event that threatens the continuity of an organization’s operations and may even lead to its collapse

Many times, organizations may prevent a crisis by managing small situations and incidents in a timely manner. They can also mitigate the effects of a crisis, even if its occurrence could not be stopped. This can be done by implementing processes and procedures for preventing, preparing for, and responding to a crisis, which constitutes crisis management. This 5 days course has therefore been put together to build the necessary competence into participants to enable them understand the magnitude of losses, chaos and disruptions that could arise when a crisis occurs and how to prevent, prepare and manage it.

Learning Objectives:

At the end of this session, participants will be able to:

• Define and appreciate what crisis management is
• Determine what a crisis is
• Develop a crisis management checklist
• Apply the skills to damage management
• Demonstrate practical and analytical foundations to get ready for potential crises and create techniques for preventing or lowering damage
• Identify the effect of crime on society, stakeholders, and the company
• Demonstrate the techniques for identifying and solving crisis occasions
• Illustrate the emergency repose situations
• Illustrate the psychology of the decisions on crisis management
• Display the responsibilities of the crisis manager
• Demonstrate how to put crisis management into action
• Apply the skills learned to create a crisis management team

Course Outline

 Introduction to Crisis Management

• Definition of crisis management
• Basics of crisis management
• Recognizing a crisis
• Definition of contingency plan
• Crisis levels

The Creation of a Crisis Management Team

• Implementing crisis management into action
• The responsibilities of the crisis management leader
• Decisions on crisis management

Prevention of Crisis Management

• Introduction to the prevention techniques
• Recognizing the nature of a crisis
• Risk analysis of the dangerous materials
• Vulnerability evaluation
• Creation of the steps to aid crisis management rules
• Creating the manual for crisis management

Control Models for Crisis Management

• Crisis management- emergency arrangement
• Control and command systems
• Local principles
• International regulations

Formulating the Emergency Response Plan

• Emergency companies
• Emergency steps
• Contents vital to the emergency response plan
• Analyzing the available resources
• Plan Adoption
• Distribution of the emergency plan to the employees
• Training workers
• Updating the plan

Scenarios of Emergency Response

• Contingency plan
• Usual crisis management plan limitation
• Damage control
• A crisis management checklist

Arrangement of Incident Management

• Emergency control Centers (ECC)
• Tools required
• Communication at the ECC
• Resources required
• Forward incident control (FIC)
• Safety and health
• Emergency response team (ERT)
• Crisis management team (CRT)
• Control points

Emergency Action Steps

• Environmental hazards
• Hazardous materials
• Explosion procedures
• Fire procedure
• Medical emergencies
• Analysis procedures
• Emergency action procedure
• Media and response

Decision-Making and Leadership

• Response techniques
• Operating beyond the plan
• Leadership models

Business Continuity Management Systems (BCMS)

• BCM policy needs
• Adopting a BCM program and its leadership
• Standby and contingency
• The BC method-depth and how?
• Understanding stakeholders
• Rules, standards, and legislation

Embedding of Company Continuity Among Workers

• Working with the workers to progressively raise the company continuity rules
• Creating a competency framework