In the high-stakes world of executive leadership, success is no longer determined solely by technical expertise or strategic insight. Building and sustaining meaningful relationships, fostering collaboration, and navigating interpersonal challenges have become a critical skill set for today's high-performance executives. Interpersonal dynamics, encompassing emotional intelligence, communication, and conflict resolution, are pivotal in shaping organizational culture, team performance, and overall business success.

By mastering these dynamics, leaders not only elevate their performance, but also empower their teams to reach new heights of productivity and engagement.

Course Objectives 

At the end of this course, participants will be able to;

• Boost Emotional Intelligence: Manage personal and others’ emotions to strengthen leadership and team relationships.
• Improve Communication: Master effective communication to build trust and influence teams and stakeholders.
• Promote Collaboration: Foster teamwork and alignment within diverse teams for better performance.
• Resolve Conflicts and Build Trust Quickly identify and mediate conflicts while maintaining positive relationships and creating a high-trust environment.
• Navigate Team Dynamics: Lead effectively through interpersonal challenges and enhance team performance.
• Drive High-Performance Culture: Implement strategies that promote accountability and success.
• Enhance Decision-Making: Use interpersonal insights for better leadership decisions.

Who should attend?

This course targets managers, heads of departments, team supervisors, and any executive or senior leader who wants to elevate team performance, enhance relationships, and foster a culture of collaboration and high trust.

Course Duration

Classroom  5 Days

Online         7 Days

Course Outline

Understanding Interpersonal Dynamics

• Introduction to interpersonal dynamics and their importance in leadership.
• Emotional intelligence (EQ) fundamentals: self-awareness, self-regulation, and empathy.
• Assessing your current interpersonal strengths and areas for improvement.

Advanced Communication Strategies

• Principles of effective communication in executive leadership.
• Enhancing verbal and non-verbal communication.
• Active listening techniques for better team engagement and collaboration.
• Communicating with influence: How to inspire and lead with clarity.

Building and Sustaining Trust

• The role of trust in high-performance teams.
• Strategies to cultivate and maintain trust within your organization.
• Overcoming trust barriers and fostering psychological safety.

Conflict Resolution and Negotiation

• Identifying and addressing the root causes of conflicts.
• Conflict resolution frameworks for executives.
• Techniques for negotiating win-win outcomes.
• Managing interpersonal tensions while preserving team harmony.

Emotional Intelligence in Leadership

• Applying EQ in decision-making and team management.
• Managing stress and emotional triggers in high-pressure environments.
• Techniques to improve empathy and interpersonal awareness.

Leading Diverse Teams

• Navigating cultural and personality differences within teams.
• Fostering inclusivity and collaboration in diverse work environments.
• Tailoring your leadership approach to different team dynamics.

Driving a High-Performance Culture

• Creating a culture of accountability and continuous improvement.
• Motivating and empowering teams through effective interpersonal leadership.
• Leadership behaviors that promote high engagement and productivity.

Key notes:

• Upon completion of training, participants will be issued with a certificate.
• Training manuals and additional reference materials are provided to the participants.
• This course can also be tailor-made to meet organization-wide needs.