A 2 to 5 Days duration training course, depending on current skill levels and preferences of participants.

This course provides an opportunity for participants to acquire basic skills in mediation and to assist others in the resolution of conflict. Participants will gain knowledge and understanding of the mediation process and develop the confidence to perform as a mediator in a two-person dispute.

Learning Objectives; By the end of the training Attendees will:

• Develop the negotiation skills as value creator and problem solvers
• Facilitate Difficult Conversation
• Deal with difference in cross gender and cross cultural negotiation
• Acquire competencies as mediators through reflective practice
• Learning alternative negotiation Models
• Adopt negotiation skills for team and multiparty settings