A 2 to 5 Days duration training course, depending on current skill levels and preferences of participants.

Businesses are increasingly recognizing the complete experience enjoyed or endured by their customers is critical to customer retention, profitability, and growth. Professor Peter Drucker said’ Customers are not buying products and services; customers are buying experiences delivered by the products and services.

Concepts: 

• Correlation between CEM and customer loyalty
• 4 Experience C’s
• Confidence
• Consistent
• Cross channel and customer journey

Please contact us for full description of program