Many organisations are characterised by strained relations and conflict which undermine operations and performance. Communication and interpersonal relations are complementary tools for reducing conflict and enhancing performance in organisations. Communication provides direction, shared values, common understanding, motivation, commitment, and transparency. This is a 2 to 5-day - -duration training course, depending on current skill levels and preferences of participants. 

Some of the competencies addressed in the training include

• Builds effective communication skills.
• Builds effective interpersonal skills.
• More focused communication.
• Matching the required communication style to the situation.
• Assertive rather than passive or aggressive behaviour.
• Greater ability to handle difficult situations.
• Ability to avoid conflict.
• Develops assertive behaviour.
• Greater use of tact and diplomacy.
• Ability to undertake relationship repair steps.