This program will ensure that participants acquiring knowledge to among other things: Provide support to all business units including administrative, financial and human resource departments. Ensure that operational activities are executed within allotted budget and timelines. Perform budget allocation and expense management for all business operational activities. Conduct regular operational reviews and audits for preventive maintenance. Set operational goals to meet or exceed performance expectations. Provide guidance to staff in resolving operational issues and problems. Ensure resource assignment, work allocation, training development and performance assessment are completed in timely manner. Provide excellent customer service in order to build and maintain strong relationship with customers. Conduct regular meetings with staffs to discuss about operational updates, ideas and issues. Ensure customer complaints are handled and resolved accurately and quickly. Develop and implement plans to improve operational effectiveness and efficiency.