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Building a Customer-Centric Service Culture

By: EuroMaTech Training and Management Consultancy

Netherlands

02 - 06 Dec, 2024  5 days

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USD 5,950

Venue: Amsterdam

Satisfying our customers is essential, whether they are internal or external customers. To do this we must focus all our activities on delighting our customers; that is becoming Customer-Centric. Organisations understand the values of becoming customer-centric, but the transformation is challenging. The change must start internally, how we work with other employees.

This highly engaging Building a Customer-Centric Service Culture training course demonstrates how to measure the current level of customer centricity by better understanding your customer experiences and requirements; and reinvent your brand and culture to deliver the perfect customer service experience. This will both challenge and excite delegates, inspiring them into action having experienced the power of customer-centric thinking. The training course will also disclose The Building Blocks for a Customer Centric Service Culture and how delegates can strengthen their own customer culture and influence that of other functions. Superb service is delivered by people to people – even in this age of high technology. All delegates will leave the course with a challenging but realistic personal plan to drive a customer centric service culture across their area of responsibility.

Delegates attending EuroMaTech’s Building a Customer-Centric Service Culture training course will develop the following competencies:

  • How to measure the level of customer centricity
  • What the perfect customer service experience looks like for your customers
  • How to utilise Customer Journey Mapping
  • Development of Brand Values and Behaviours
  • How to Implement the Building Blocks for a Customer Centric Service Culture
  • How to perform on-brand through recruitment, training, support and discipline

EuroMaTech’s Building a Customer-Centric Service Culture training course aims to help participants achieve the following objectives:

  • Improve the customer experience within their organisation
  • Help develop a customer-centric service culture
  • Develop, implement, train and monitor brand experience behaviours
  • Challenge how customer centricity is delivered by existing strategy and how it drives superior performance
  • Develop a customer-focused mindset for continuous improvement
  • Produce a personal service improvement action plan
Amsterdam Dec 02 - 06 Dec, 2024
USD 5,950.00
(Convert Currency)

Hisham Kokash 0501966003

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