This highly engaging Building a Customer-Centric Service Culture training course demonstrates how to measure the current level of customer centricity by better understanding your customer experiences and requirements; and reinvent your brand and culture to deliver the perfect customer service experience. This will both challenge and excite delegates, inspiring them into action having experienced the power of customer-centric thinking. The training course will also disclose The Building Blocks for a Customer Centric Service Culture and how delegates can strengthen their own customer culture and influence that of other functions. Superb service is delivered by people to people – even in this age of high technology. All delegates will leave the course with a challenging but realistic personal plan to drive a customer centric service culture across their area of responsibility.

Delegates attending EuroMaTech’s Building a Customer-Centric Service Culture training course will develop the following competencies:

• How to measure the level of customer centricity
• What the perfect customer service experience looks like for your customers
• How to utilise Customer Journey Mapping
• Development of Brand Values and Behaviours
• How to Implement the Building Blocks for a Customer Centric Service Culture
• How to perform on-brand through recruitment, training, support and discipline