The healthcare industry faces a vast array of complicated problems, including staff shortages, rising costs, and increasing government regulations. The healthcare industry is a high-stress, high-risk environment. Luckily, passionate workers have continued to take on the challenges of healthcare with grace and confidence.

The rapidly evolving nature of technology, information and medical management provides opportunities for employers to contain escalating costs and help manage the quality of care and the total health of employees. This training course will benefit healthcare leaders with knowledge and essential guidance necessary to participate actively in decision making that affects their hospitals/clinics.

DURATION   5 Days

TARGET AUDIENCE

The Excellence in Healthcare Management training course is specifically designed for those who seek to create the vision and the action plans of their organization for a better future business in healthcare and keep it safe from any future potential risk, specifically:

• Senior Management Team
• Healthcare Centre Owners
• Healthcare Managers
• Healthcare HR Professionals
• Healthcare Strategic Planners
• Healthcare Departments Heads
• Other Healthcare Professionals

OBJECTIVES

At the end of the course, the participants will be able to:

• Providing the participants with enhanced skills to manage and administer their hospitals/centres as well as prepare healthcare executives for executing related programs and overseeing improvement projects
• Assisting the participants to acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, principles of management, creative problem solving, team building and financial management
• Gaining a better understanding of quality principles & management functions
• Providing training in the development & implementation of strategic planning

COURSE OUTLINE

DAY 1: Fundamentals of Health and Hospital Administration

• Health Problems
• Components of healthcare system
• Functions of the HC System
• HC System Model
• Health System Key Players
• Environment and Health
• Core Public Health Functions
• World Health Systems
• Hot Topics in Global Health
• The Social Determinants
• Ten Tips for Better Health

Day 2: Planning Quality in Organizations

• Strategic Planning Process
• Levels of Planning
• The Essentials for Good Relationships
• Relationships and Results
• 10-Step Model
• Operational Planning
• Required “Plansâ€Â for Hospital Accreditation
• Example of a PI Program Document in HCO
• Leadership in Health Care
• Focus on Followers
• Exceptional Leadership
• 16 Critical Competencies for Healthcare Executives

Day 3: Management of Information for Healthcare Quality Leaders

• Scientific Credibility
• Hypotheses
• Steps of An Experiment
• Types of Data & Surveying
• Sampling and Sample Size
• HC Quality Tools
• Dead Horse Theory
• Quality and Evidence
• Based Health Management
• Health Care Quality
• Performance Measures
• Crossing the Quality Chasm

Day 4: Health Care Standards

• Applications of Standards
• Clinical Settings
• Administrative Settings
• Types of Standards/Indicators
• Types of Standards
• Use of Standards
• Measuring Standards
• Measuring Indicators
• Methodology for Developing Indicators
• System Elements
• Quality Characteristics
• Classification of Indicators

Day 5: Assess Appropriateness

• Assess Validity
• Assess Reliability
• Assess for Clarity
• Assess for Realistic and Applicability
• Examples of Indicators
• Healthcare Culture
• Intercultural Communication Strategies for Hospice Staff
• Ways to Strengthen a Corporate Culture!
• Programme Review

CERTIFICATION

• Upon successful completion of this training, participants will be issued with Macskills Training and Development Institute certificate

TRAINING VENUE

• Training will be held at Macskills Training Centre. We also tailor make the training upon request at different locations across the world.

AIRPORT PICK UP AND ACCOMODATION

• Airport pick up and accommodation is arranged upon request

TERMS OF PAYMENT

• Payment should be made to Macskills Development Institute bank account before the start of the training and receipts sent via email.