The role of the office management professionals and administrators in today’s organisation is changing rapidly. What is the way forward? The true art of office management & administration lies not in the art of winning, rather it demands the art of winning consent. In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organisational, interpersonal & administrative competencies.
•Address the office management & administration duties as part and parcel of the organizations business goals
•Touch on themes such as communication, competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity
Module 1: The Management Function: Office Management
•What is the Office Management Professional’s place, role and objectives in the organisation?
•How the organisations culture depends on the image/role of the Office Management Professional
•Employee code of ethics and employee proprietary agreements
•Changing codes of supervision/corrective action
•Authority v behavioural, administrative and technical responsibilities
•Managing administrative performance and the process required
•Objective setting and maintaining standards
Module2 : Communication: Its Power, Components and Levels
•The New Administrative Role in Impacting Organizational Performance
•Performance Appraisal
•How Administrators can build Competitive Edge Departments
•What Administrators Need to Know
•How to Reshape and Rebalance the New Administration Function KPIs etc.
Module 3: Organizational Competence Effectiveness
•Measuring how things are done as well as what they should achieve
•Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
•Role in helping individuals take responsibility for making the organisation deliver value
•Role in helping the organisation see the world through the eyes of its (internal/external) customers
•Role in enhancing productivity and reducing conflict/lost time
•Role in protecting and enhancing business reputation
•Role in ensuring organizational standards are implemented and respected
•What is the Office Management Professional’s place, role and objectives in the organisation?
•How the organisations culture depends on the image/role of the Office Management Professional
•Employee code of ethics and employee proprietary agreements
•Changing codes of supervision/corrective action
•Authority v behavioural, administrative and technical responsibilities
•Managing administrative performance and the process required
•Objective setting and maintaining standards
Module 4: Interpersonal Skills
•Influencing, persuading and communicating decisions to ensure the organisation listen and acts
•Presentation skills
•Managing diversity
•Demonstrate administrative expertise and develop, implement and ensure compliance with organizational systems, processes and procedures
•Actively review and recommend improvements to organisational systems, processes and procedures
•Establish checking procedures and ensure quality of work
Module 5 : Implementation/Administration Guidelines
•Role in creating links between organisational strategy and administration goals and their implementation
•Role as a route to securing competitive realities of the organisation
•Role in creating a partnership with management that turns strategies into results
•Role in helping management understand the human capital dimension of each of the organisations key business priorities
•Action planning and transfer of knowledge and skills to work
CERTIFICATION
Upon successful completion of the training, participants will be awarded Cynet East Africa Consultancy certificate.
N/B
Training will be facilitated by Cynet East Africa Consultancy seasoned trainers.
