This course provides participants with the skills to maintain positive environments and collaborative relationships as well as overcome resistance and negativity. Being a practical session, the participant will undergo skill-building exercises and group discussions to learn techniques required to perform their roles and manage their emotions with confidence for positive results.
Learning Objectives:

• Grasp their emotions and master the art of emotional control in various scenarios
• Enhance your self-management and team-management skills
• Recognize the importance of intrapersonal and interpersonal skills in effective leadership
• Apply techniques and concepts learned in the workplace
•  Make objective decisions without succumbing to emotional biases

Communicate proficiently through both verbal and non-verbal means
Key Topics:

•  EQ Vs IQ
• Assessing your EQ
•  Understanding and applying the competences of Self-Awareness
•  Understanding and applying the competencies of Self-Management
• Understanding and applying the competencies of Social Awareness
• Understanding and applying the competencies of Relationship Management
• Optimizing emotional intelligence in communication
• Analyze basic behavioral patterns of different customer personalities and the best way to deal with them