By the end of this Management Information System course, participants will be able to:

• Appreciate the uses of business processes, information systems, and information in organizations.
• Demonstrate an understanding of hardware and software and their place in management information systems.
• Recognise the key features and technologies deployed in database management and processing.
• Explain what the cloud is and be able to identify the potential opportunities and threats that cloud computing offers to organizations
• Recognise the primary benefits of information systems in organizations including the application of customer relationship management (CRM), enterprise resource planning (ERP), and enterprise application integration (EAI). 

Course Outline

Business Processes, Information Systems, and Information

• The need to understand business processes
• Business process modeling
• Using IS to improve process quality
• What is information?
• Data characteristics required for quality information

Hardware and Software

• Computer hardware
• Operating systems software
• Applications software
• Open source software as a viable alternative

Database Processing

• The purpose of a database
• What is a database management system (DBMS)?
• Database applications to make databases more useful
• What is a NoSQL DBMS?

The Cloud

• Why is the cloud the future for most organizations?
• Using the cloud
• Using cloud services securely

Organisations and Information Systems

• How do IS vary by scope?
• Solving departmental silos through enterprise systems
• Customer relationship management (CRM), enterprise resource planning (ERP), and enterprise application integration (EAI)
• Inter-enterprise IS 

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.