Office Management personnel are the backbone of every company. They are instrumental in making sure everything in the office runs smoothly on a daily basis, which means ensuring office equipment is maintained, all records are up to date, whilst carrying out administrative functions. Office management focuses on improving productivity, efficiency, and working conditions within an office to achieve the organizations’ objective effectively and economically.

This training for office managers is intended to equip participants with the skills to handle a range of office management responsibilities including organizing, managing and coordinating the office and the workplace environment, incorporating the personnel, equipment’s and systems.

Target Participants

This training for office managers course is specially developed for personnel in office management, administration, supervision, coordination and any other professional who seeks to gain skills in office Management.

Course Duration

Online7    Days

Classroom-based    5 Days

What you will learn  

By the end of this training the participants will be able to gain skills on:

• Managing and supporting all administrative duties in the office and ensure that office is operating smoothly
• Managing the guest experience and ensure a personal, friendly experience for anyone coming into the office, and maintain complete accessibility in both availability and warmth of character
• Implementing established policies and procedures, measure outcomes against standards, and improve operational flow when identified
• Coordinating internal and external resources and monitoring budgets and expenditures
• Managing office supplies inventory and place orders as necessary
• Managing office layout and planning and office moves IT infrastructure

Course Outline 

Introduction to Office Management

• Elements of office management
• Principles of office management
• Corporate & virtual office management
• Organization structure & space management
• Supplies planning, utilization & management
• Office compliance and audits
• Office policies and procedures

Task Delegation

• Competence identification
• Controlling and prioritizing tasks
• Timelines and deadlines
• Work flow management
• Performance motivation

Communication Skills

• Communication styles
• Oral and verbal communication skills
• Networking skills
• Influential presentation skills
• Writing mechanisms and editing techniques
• Email and telephone calls management

People Management Skills

• Strengths and limitations identification
• Understanding workplace dynamics
• Team work development
• Emotional Intelligence
• Maintaining a healthy workforce
• Information flow
• Decision making strategies

Customer Service Skills

• Customer care strategy
• Managing customer expectations
• Business language
• Maintaining positive impression
• Attracting and maintaining customers
• Managing customer feedback

Office Finances and Procurement Functions

• Understanding financial documents
• Petty cash management
• Monitoring budgets
• Procurement management
• Asset management

Documents and Records Management

• Information and data management
• Filing methods and types
• Record retention program
• Documents privacy and security
• Data protection
• Digitalization of documents
• Records management Systems

Office Performance Measurement

• Measuring and evaluating work processes
• Setting KPI’s for people and processes
• Productivity enhancement tools
• Organization standards, reputation, and image
• Human capital dimensions
• Performing a SWOT analysis
• Performance reviews, appraisals and action plans
• Reshaping and rebalancing office processes

Leadership and Governance

• Introduction to corporate governance
• Leadership development
• Strategic leadership
• Teamwork development
• Accountability mechanisms

Training Approach

This training for office managers is delivered by our seasoned trainers who have vast experience as expert professionals. The course is taught through a mix of presentations, practical activities, discussions, class exercises and case studies.

Training notes and additional reference materials are provided to the participants.

Certification

Upon successful completion of this training for office managers, participants will be issued with a certificate.

Tailor-Made Course

We can also do this as tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations and tailor-made needs.