This Course offers a concise and impactful exploration of the principles and practices necessary for humanitarian and development organizations to ensure accountability to the populations they serve. This course equips participants with the knowledge and skills to engage with affected communities, foster meaningful participation, and uphold the rights and dignity of those impacted by crises and development interventions.

By the end of this course, participants will gain a comprehensive understanding of the importance of accountability to affected populations. They will explore strategies for community engagement, feedback mechanisms, and complaint response systems to ensure that the voices and needs of affected populations are heard, respected, and incorporated into decision-making processes

Course Duration

• Online Training: 5 days (3 - 4hrs a day)
• Classroom Training: 5 days (7 hrs a day)

Course Outline

Module 1: Understanding AAP Principles and Frameworks

• Defining AAP and its importance in humanitarian and development sectors.
• Overview of core principles: Participation, Transparency, Feedback, and Redress.
• Introduction to key AAP frameworks, such as the Core Humanitarian Standards (CHS) and Inter-Agency Standing Committee (IASC) guidelines.

Module 2: Human Rights and AAP

• Linkage between human rights principles and AAP.
• Discussion on ethical considerations and respect for cultural sensitivities.
• Case studies on human rights-based approaches to AAP.

Module 3: Identifying Stakeholders and Understanding Power Dynamics

• Identifying affected populations and stakeholders.
• Addressing power imbalances and fostering inclusive participation.
• Group exercises on mapping stakeholders and understanding community power dynamics.

Module 4: Establishing and Managing Feedback Mechanisms

• Types of feedback mechanisms (surveys, hotlines, community focal points).
• Steps for designing accessible and inclusive feedback channels.
• Practical session: Designing a feedback mechanism for a sample community.

Module 5: Engaging Communities and Building Trust

• Strategies for transparent and effective community engagement.
• Role of communication in building trust with affected populations.
• Role-play exercise on effective communication strategies in AAP.

Module 6: Monitoring, Evaluating, and Improving AAP Processes

• Key performance indicators for assessing AAP effectiveness.
• Methods for collecting and analyzing feedback data.
• Group activity: Developing an AAP monitoring and evaluation plan.

Module 7: Addressing Challenges and Overcoming Barriers

• Common challenges in AAP implementation (cultural barriers, resource constraints).
• Strategies to address and overcome these challenges.
• Open discussion: Participants share experiences and solutions.

Module 8: Best Practices in AAP from Case Studies

• Presentation of successful AAP implementations in various humanitarian contexts.
• Case study analysis: Identifying success factors and lessons learned.
• Group discussions on adapting best practices to participants’ own contexts.

Module 9: Action Planning and Wrap-Up

• Developing individual action plans to apply AAP in participants’ organizations.
• Final group reflections and sharing commitments.
• Course evaluation and feedback session.