Management is the key to success for any organization, it is universally applied in all fields of organized human activity therefore, office management is an integral part of the total management of the organization, it provides centralized guidance, which diverts the individual efforts towards a common goal or objectives.

Office Management personnel are the backbone of every company. They are instrumental in making sure everything in the office runs smoothly daily, which means ensuring office equipment is maintained, and all records are up to date, whilst carrying out various administrative functions.

This course is intended to equip participants with the skills to handle a range of office management responsibilities including organizing, managing, and coordinating the office and the workplace environment, incorporating the personnel, equipment, and systems.

Target Participants

This course is specially developed for personnel in office management, administration, supervision, coordination, and any other professional who seeks to gain skills in office Management.

Course Duration

Online    7 Days

Classroom-based    5 Days

What You Will Learn

By the end of this course the participants will be able to:

• Comprehend the functions of an office manager and administrator as a leader.
• Recognize priorities and cope with multi-tasking responsibilities.
• Develop effective office policies and procedures.
• Apply assertive techniques to be more efficient at work.
• Develop plans, decision-making, and problem-solving skills necessary in an office atmosphere.

Course Outline

Introduction to Office Management

• Principles of office management
• Administrative functions of an office
• Contemporary Vs modern office management
• Office management and technology

Office Skills

• Project Management techniques to meet deadlines.
• Planning skills to map work progress
• Problem-solving techniques
• Establishing SMART Objectives
• Emotional Intelligence and being Proactive.
• Decision-Making Instruments
• Effective ways of ensuring productive meetings
• Maintaining meeting minutes for actioning
• Working with multiple managers and task priorities

Office Technology and Systems

• Event planning core skills
• Mandatory office applications
• Office layout, health and safety
• Drafting and comprehending business documents
• Office policies and procedures
• Office compliance and audits
• Using technology and social networks
• Latest technology in modern offices

Effective Communication Skills

• Styles of communication
• Communicating with expressions and emotions
• Being assertive and confident
• Win-win diplomatic conflict resolutions
• Understanding and application of body language
• Exercising power and managerial authority
• Effective delegation
• Personality types and handling people
• Developing effective communication with managers

Professional Personality Development

• Listening skills
• Grace in Speech
• Understanding before being understood
• Forming a professional image among coworkers
• Overcoming fear and failure insecurities
• Personal Presentation and confrontation
• Business Etiquette
• Influencing and Drawing attention

Office and Business Management

• Business Process Planning and Execution
• Office expenditures and budgets
• Basic accounting concepts
• Billing, Purchasing, and handling Petty Cash
• Lean Management
• Information and Data Management
• Performance Management and Growth
• Organizing the Office for Superior Performance

Office Competence Effectiveness and Measurement

• Measuring and Evaluating work processes
• Setting KPIs for people and processes
• Challenging and Inspiring others to meet work goals.
• Tools to Enhance Productivity
• Enhancing business standards, reputation, and image
• Understanding the Human Capital Dimensions
• Performing a SWOT analysis
• Performance Reviews, Appraisals, and Action Plans
• Reshaping and Rebalancing Office Processes

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, theory, group work, and case studies.

Training manuals and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations, and tailor-made needs.