Executive secretaries play a key role in the smooth sailing of the office functions as they are the first points of contact for visitors accessing the organization and provide vital organizational and administrative support. They usually work for top executives and make certain that executives are equipped with all the necessary information needed to make timely business decisions.

This course is aimed at equipping the secretaries with the knowledge and skills to perform their functions effectively.

Target Participants

This course targets Secretaries, Office Managers, Coordinators, and any other professional who seeks to gain skills and knowledge in secretarial functions.

What you will learn  

By The End Of This Training the Participants Will Be Able to Gain Skills On:

• Exceptional office management
• Excellent communication skills and exceptional interpersonal abilities
• Setting priorities and manage time efficiently.
• Thinking proactively and positively
• Effective filing and records management systems
• Managing stocks and stationery supplies
• Telephone and email management
• Customer management

Course Duration

Online    7 Days

Classroom-based    5 Days

Course Outline 

Overview of The Secretary

• Role of secretary in a modern-day organization
• Tasks of a secretary/ New trends
• Effective functioning secretarial styles
• Attributes of a successful secretary
• Challenges of a secretary at the workplace

Organizational Skills

• Organizing oneself
• Organizing the office
• Organizing multiple tasks
• Organizing meetings
• Managing time and setting priorities
• SMART goals

Business Communication

• Verbal and written communication skills
• Professional business writing
• Active listening
• Cross-cultural communication
• Etiquette of e-mail writing
• Report writing and proof-reading.
• Deliver effective presentations.

Stress management

• Stress management techniques
• Identifying your stressors
• Formulating a comprehensive stress management plan
• Relaxation techniques for keeping the mind and body sharp.
• Understand the life cycle of stressful thinking.

Office Technology

• Planners, schedulers, digital assistants
• Office ergonomics and set-up
• Desk management
• Basic Finance and accounting software
• Basic secretarial tools and applications

Interpersonal Skills

• Personality development
• Negotiation skills
• Time management
• Business etiquette
• Body language
• Problem-solving techniques and decision making
• Planning methodologies
• Conflict resolution techniques

Ethics and Professionalism

• Office Ethics basic principles
• Confidentiality
• Managing conflict in the workplace
• Maintaining appropriate professional image
• Timekeeping and punctuality
• Understanding Urgency and importance
• Safety and security
• Policies and compliance

Information Management

• Record management
• Filling techniques
• Effective filing systems
• Storing and retrieving data
• Automation of Information flow

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.

Training manuals and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued with a certificate.

Tailor-Made Course

We can also do this as tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations and tailor-made needs.