This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organizations.

Duration:        5 days

Who should attend?

The course is designed for people in an administrative, business or finance role which includes responsibilities for managing and credit accounts and ensuring that debt is managed promptly and efficiently.

Course Objective:

• Collecting overdue customer invoices more effectively
• Debtors Ledger Questionnaire to assess office procedures and identify gaps in the system.
• Strategy to reduce the current customer debt and making decisions on old outstanding invoices.
• Contact customers in a systematic way using the overdue invoice strategy.
• Knowing when to make the first phone call or send the right letter out to the customer.
• Use a phone script and have knowledge of all the questions to ask an overdue invoice customer.

Course content

• Introduction
• Reason why customers don’t pay.
• Cost of Running a Ledger
• Cost in Labour
• Cost to the business when bad debt occurs.
• Office Procedure Evaluations
• Inefficiencies in Office procedures
• Credit Control procedures
• Policies and Procedures
• Currency of the Ledger
• Debt Collection Activities
• Payments, complaints, and reports
• Payments
• Overdue Strategy
• Customer Excuses
• Meetings
• Complaints
• Preparation of the Phone Call
• Phone Call Script
• Cash flow problems

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us.

Training Venue 

The training will be held at our Upskill Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant.

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through email.