At the end of this training programme, participants will be able to:

• Define Quality Assurance and Quality Control, and understand their importance in various industries and contexts.
• Identify the differences between Quality Assurance and Quality Control and their complementary roles in ensuring product or service quality.
• Learn about Quality Assurance and Quality Control systems, standards, and regulations, and how to plan and implement them effectively.
• Understand Quality Management Systems and the role of ISO 9001 Quality Management Standard and Six Sigma Methodology in achieving Quality Assurance and Quality Control objectives.
• Acquire practical knowledge of Quality Tools and Techniques, including Statistical Process Control, Pareto Chart, Root Cause Analysis, and Failure Mode and Effects Analysis.
• Learn about Continuous Improvement Processes, including Lean Manufacturing and Total Quality Management, and how to implement them in your organization.
• Explore real-life examples of successful Quality Assurance and Quality Control implementation, and best practices in Quality Assurance and Quality Control.
• Identify future trends in Quality Assurance and Quality Control and how to prepare for them.
• Apply the concepts, tools, and techniques learned in the course to your specific business or industry context.
• Collaborate effectively with cross-functional teams to achieve Quality Assurance and Quality Control goals.

Course can also be delivered online.