Production and Operations: Delivering Value through Service

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department.

The course "Production and Operations: Delivering Value through Service" is designed to provide a comprehensive understanding of the principles, strategies, and practices involved in managing service-based production and operations. In today's business landscape, where the service industry plays a critical role, organizations must focus on delivering value to customers efficiently and effectively.

This course will explore the fundamental concepts and tools required to optimize service delivery processes, improve service quality, and enhance customer satisfaction. The course emphasizes the integration of operations management principles specifically tailored to the service sector.

At the end of this intensive program, participants will be equipped with the knowledge and skills necessary to understand, create, and optimize unforgettable customer experiences across various touch points.

Learning Objectives: 

By the end of this training, participants would have developed a comprehensive understanding of the strategies, principles, and practices required to manage service operations effectively, create lasting experiences for customer retention and brand loyalty. They will be equipped to deliver value to customers through optimized service processes, improved quality, and enhanced customer relationship management, thereby contributing optimally to the success of the organization.