At the end of the program, participants will be able to:

• Gain a comprehensive knowledge of the skills and techniques required to be an effective secretary.
• Learn the vital skills and knowledge to improve the overall administration within their office, or organization including Effective Customer Care, Office Management, Record Management, Effective Communication, Modern Written Communication (letters/ memos/circulars/emails etc.), Meeting and Presentation Techniques, Research and Interview Skills, Negotiation Skills, MS Office Package, Stress and Time Management, and Effective Public Relations.

For Whom: Chief, Principal, Senior Confidential Secretaries and Personal Assistants to Chairmen, Chief Executives, Executive Secretaries, Directors-General, Executive Directors, General Managers and other top executives.