Improving public services means changing the ways that public services deliver services to citizens. This means first defining responsibilities of government ministries, departments or agencies, then ensuring that ministries, departments, agencies and staff have enough funds, people, equipment and other resources to carry out these responsibilities. Clearly, public service reform can include almost anything that could affect the effectiveness - doing the right things - and efficiency - doing things in the right way - of public service delivery. Setting priorities for improvement contains a guide for conducting self-assessment and performance management for improving public services
For whom:
Chief executives, permanent secretaries, departmental heads and other senior executive officers who lead the delivery of services to a wide range of public users in ministries, departments, agencies, and Local Government Councils.
Learning objectives:
At the end of the program, participants will be able to;
- Be able to show others how to significantly improve on your existing investment in competencies
- Analyze and demonstrate how performance can be improved in the Public Sector
- assess the scope for making changes in service delivery through the introduction of new techniques
- Understand and be able to significantly improve any existing Performance appraisal system and explain the benefit to Management
- Learn good motivation techniques to apply to motivate staff, specifically to improve service delivery in the Public Sector
Paradise Suites Hotel, 3, Paradise Beach Place, Bertil Harding Highway, Kololi, Serekunda, Gambia |
Dec 09 - 13 Dec, 2024 |
Registration: 09:00:am - 04:30:am
Asije Philip 08051365946, 07087578814, 08068933608, 08029170491, 08145745664, 09112830607
Group discount available
Adekunle A. Ogunsola – B.Sc., MBA. ACA. FCIS. - Fellow of the Institute of Chartered Secretaries and Administrators of both London and Nigeria, an associate of Institute of Chartered Accountants of Nigeria (ICAN). He is also an associate of Nig. Institute of Management with multifaceted experiences spanning many Industries. He has worked in various capacities with a number of companies among which are: Statistician, Federal Office of Statistics, Manager, (Trade Financing) Integrated Trust and Investment Company Ltd, Assistant Registrar, (Consultancy and Corporate Affairs) with the Institute of Chartered Secretaries & Administrators of Nigerian, Senior Manager & Head. (Research and Development) University Press Plc., Senior Consultant and Head of Training with DACA Consults Ltd, Mr. Ogunsola is presently the Managing Consultant of Adex consult and Management Services. He has varying experiences in Research, finance and accounting, management, compliance and related areas. He will join others to share their experiences on this program. AUSTINE ANAZIA B.Sc., (Mass Com.), M.Sc. (Business Administration) - Communication Specialist at Noritas Consultancy Services. A former Director of information and public relations with over 18 years of public relations management in public and private sector of the economy. Mr. Anazia has worked in various organizations as corporate communication / Public Relations manager before venturing into public service and rose to the position Director of information and public relations. Over the years Mr. Anazia has trained for both public and private sector organizations such as Julius Berger, PZ, Nigeria Aviation Management Authority, Seven Up, Lagos State establishment, etc. He will join others to bring his experience to bear on our programs.Dr. Shaaban Haggag – PhD. MBA, (City University, WA. USA) MEHRMA. SHRM. - A senior specialist in organization development; Through his practice, have brought over 28 years of business experience and work background that spans business areas, such as sales, marketing, distribution, country management, people and organizational development as well as human resources. An organizational development business partner & strategic Human Resource professional who currently provides consultancy services to medium to large sized businesses in diversified industries including international businesses across Africa, Asia and the Middle East countries. Play a vital role in aligning business processes with organizational goal and strategies. Strong team player, attention to detail, unrelenting respect for ethics & compliance models in a regulated environment. Dr. Shaaban Haggag combines strong industry and geography knowledge coupled with business leadership skills enables him to consistently manage complex organizational development & HR projects. Dr. Shaaban possesses strong inter-cultural competency, having worked with Bristol-Myers Squibb in the capacity of Director, Organization Development for the Middle East region and extended HR Director for Africa, having led cross functional projects and change initiatives as well as handling M&A projects. He will join other internationally acclaimed professionals to anchor this program.