Advanced Airline Protocol and Interpersonal Management

By successfully completing this course, participants will be able to the following:

• Understand all aspects of advanced protocol.
• Understand the process, procedures and requirements for all documents required for you or your visitors.
• Learn how to organise events such as exhibitions and conferences that run smoothly.
• Learn how to create budgets.

Content:

• Managing the protocol and travel function
• The right documents, at the right place
• Accommodation and international travel requirements
• Exhibitions, conferences, visits, and events nationally and internationally
• Budgeting and cost control
• Building and maintaining strong relationships
• Communication skills
• Meeting at home and abroad
• Risks– disruption to travel pro-active management.

Training Methodology:

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.