This workshop will help you develop your influencing skills & techniques. We will discuss and highlight how to build trust and long-term relationships by showing how the influential effects of situational leadership can achieve goals that inspire.

Content

Understanding Persuasion & Influence

• Understanding the differences between persuasion, influence, and manipulation
• Recognising your power and influence
• Are you using influence effectively?

Preparing To Persuade & Influence

• Push vs pull techniques.
• Assertive and responsive behaviours
• Power sources in seeking to influence.
• Reactions to power and influence

Building Trust & Rapport

• Seeing things from others’ perspectives
• Communicating with confidence – verbal and non-verbal
• Effective questioning techniques
• Identifying values and motivations of others
• Listening skills and overcoming barriers to active listening

Influencing Techniques

• Understanding the different influencing styles
• What is your natural style and how can you maximise upon this?
• Using storytelling to strengthen your case.
• Influencing when you have no direct authority.
• Dealing with resistance to influence

For Whom:

Communicators, Team Leaders, Customer service representatives, HR managers, Managers and all staff who desire to improve their communications skills for better result.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.