• Providing the participants with enhanced skills to manage and administer their hospitals/centre as well as prepare healthcare executives for executing related programs and overseeing improvement projects.
• Assisting the participants to acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, principles of management, creative problem solving, team building and financial management.
• Gaining a better understanding of quality principles & management functions
• Providing training in the development & implementation of strategic planning

Content

Fundamentals of Health and Hospital Administration

• Health Problems
• Components of healthcare system
• Functions of the HC System
• HC System Model
• Health System Key Players
• Environment and Health
• Core Public Health Functions
• World Health Systems
• Hot Topics in Global Health
• The Social Determinants
• Ten Tips for Better Health

Planning Quality in Organizations

• Strategic Planning Process
• Levels of Planning
• The Essentials for Good Relationships
• Relationships and Results
• Operational Planning
• Example of a PI Program Document in HCO
• Leadership in Health Care
• Focus on Followers
• Exceptional Leadership
• Critical Competencies for Healthcare Executives

Management of Information for Healthcare Quality Leaders

• Scientific Credibility
• Hypotheses
• Steps of An Experiment
• Types of Data & Surveying
• Sampling and Sample Size
• HC Quality Tools
• Quality and Evidence
• Based Health Management
• Health Care Quality
• Performance Measures
• Crossing the Quality Chasm

Health Care Standards

• Applications of Standards
• Clinical Settings
• Administrative Settings
• Types of Standards/Indicators
• Types of Standards
• Use of Standards
• Measuring Standards
• Measuring Indicators
• Methodology for Developing Indicators
• System Elements
• Quality Characteristics
• Classification of Indicators

Assess Appropriateness

• Assess Validity
• Assess Reliability
• Assess for Clarity
• Assess for Realistic and Applicability
• Examples of Indicators
• Healthcare Culture
• Intercultural Communication Strategies for Hospice Staff
• Ways to Strengthen a Corporate Culture!
• Programme Review

For Whom:

Relevant Healthcare Practitioners

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.