Business process analysis and modeling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management, and continuous process improvement. In this course, the participants will acquire the knowledge and skills to analyse and accurately model business processes at the enterprise level as well as the detailed workflow level.

At the end of this course the participants will be able to:

• Analyse the process dimension of the business.
• Define the scope of a business process.
• Develop an enterprise-level business process model.
• Capture and map the details of an existing business process using a model.
• Build an integrated model of a defined business process showing its levels of detail.
• Obtain the information necessary to build a business process model
• Identify business process improvement opportunities using a model
• Apply best-practice business process modeling techniques.
• Implement business process improvements to achieve breakthrough results.

Course Content

Understanding Business Processes:

• An introduction to business processes
• The horizontal organization VS The vertical organization
• Types of business processes
• Identifying and naming business processes
• Defining business process scope
• How to analyze the components of a business process
• Mapping and modeling business processes – basic concepts
• Practical analysis work

Developing Business Process Models using Business Process Modelling Notation (BPMN)

• An introduction to BPMN
• The core BPMN elements
• Modeling business process activities
• Describing business process events
• Representing detailed branching and joining logic
• Identifying business process patterns
• Modeling process resources
• Practical business process modeling work

Advanced Business Process Modelling using BPMN:

• Using the BPMN extended element set.
• Modeling business process sub-processes
• Business process event types
• Representing resources using pools and lanes
• Message flows and default flows
• Modeling business process exceptions
• Describing process activity attributes
• Advanced business process modeling work

Modeling Processes Using the Integration Definition for Process Modelling (IDEF0)

• Business process architecture
• The business process classification framework
• The IDEF0 modeling method
• Modeling activities and objects
• The five IDEF0 diagram types
• Building the top-level diagram
• Developing decomposition diagrams
• Practical business process modelling work using IDEF0

Improving Business Processes Using Models:

• Analysing existing business processes
• Eliciting process customer requirements
• Measuring business process performance
• The two stages of business process improvement
• Moving from as-is to to-be models
• Simulating business processes
• Implementing business process changes
• Choosing the right modelling tool

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.