By the end of this training course, participants will be able to:

• Appreciate the difference and consequences between pro-active and reactive problem solving.
• Develop a structured approach to troubleshooting and problem solving.
• Understand continuous improvement in the way you run your processes.
• Implement teamwork and leadership principles, support and cooperation practices.
• Understand work practices which "allow" success in troubleshooting and problem solving.

Content

Introductory Concepts

• Defining the nature of problems
• Utilising a Common Terminology
• Technique’s introduction
• Tool’s introduction
• Levels of Performance Standard
• Critical Relationships

Tools & Techniques – Practical Experience

• Application of Decision Logic
• Practical Maturity Indexing
• Relationships Analysis
• Problem Analysis and Synthesis
• Practical Use of Tools and Techniques
• Project selection methods

 People Issues

• Working practices – empowerment or impairment?
• Group dynamics
• Individual motivators: External vs. Internal Motivation
• Developing Leadership Competence
• Managing change via the Transition Matrix

 Operator, Maintainer, Designer Interface

• Cross functional problem solving
• Development of Maintenance strategy
• Life Cycle Analysis, Design for Operation, Design for Maintenance
• Variability Analysis
• Strategies; Planning; and Protocols
• Effect of improved “Fit” between critical parameters in Operations

 Open Forum

• Concepts, Tools, and Techniques applied to problems.
• Configuration Management
• Commercial Programs
• The Critical stages of Data Maturity
• Case Studies and Action Plans
• Wrap up.

For Whom:

Works, Services and Maintenance Personnel

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.