Improving Attitudes of Office Assistants in the Workplace Course

Traditionally, people understand office Assistants jobs as tasks which ordinarily will be performed by lower Cadre staff. Be that as it may, their overall attitude affects the bottom line and reputation of the organization. Imagine a senior clerk who comes to office late and does not get the files ready for management meeting  or get the job done, but recalled to do it again when not done properly. Imagine an office Assistant that is expected to deliver a sealed tender on a timeline of 12.00 noon but decides to first attend to a personal schedule therefore unable  to meet the timeline.. Im.aging a front desk officer who engages the phone for personal use, preventing officials calls from coming in These actions majorly is attitude exhibited. This course in therefore intended to improve and cause changes in the attitudes and behaviors of office assistants for increased productivity.

Learning Objectives

• Define who is an office Assistant
• Identify and discuss the functions of an office Assistant
• Define what an attitude is
• Identify how attitudes are developed and influenced
• Identify wrong and right work attitude
• Discover strategies for managing your attitude
• Name and understand the factors that determine or influence our attitudes
• Recognize other factors that help in creating a productive workplace attitude

For Whom: Office Assistants, Senior clerks, Admin officers, Front desk officers etc who desires to improve their attitudes in defective areas.