This course provides participants with a comprehensive understanding of how to use the Balanced Scorecard to drive organizational growth. Participants will learn to design, implement, and manage a Balanced Scorecard framework that translates an organization's vision and strategy into actionable objectives and measures across four key perspectives: Financial, Customer, Internal Processes, and Learning & Growth.

The objective of the course is to provide participant

• An insight into the concept of Balanced Scorecard
• A framework to analyze organizational performance
• An approach to build Balanced Scorecard
• To help communicate, clarify & Manage Strategy
• A tool to enhance company’s performance through aligned goals and focused strategy

CONTENT

• Challenges in executing strategies
• Strategy Maps and Balanced Scorecards
• Success Maps and Performance Prism
• Customer value propositions
• Designing appropriate performance measures
• Setting the right targets
• Mapping strategic initiatives
• Managing the performance review process
• Using information strategically
• Validating strategies

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.