A secretary or administrator is not limited to one type of task and there's no doubt that without you the office would come to a screeching halt One minute you're making sure the boss is prepared for his meeting and the next you're sorting through all the never-ending email and fielding phone calls. You're the only person in the entire office to know where anything is, and you are not allowed to forget anything. You're in one of the world's toughest jobs, yet everyone hilariously thinks your job is easy. You are the Secretary or Administrator - the unsung hero or heroine in the office. This fun and enriching workshop will equip you with the advanced skill, tools, and checklist you need to overcome any major challenges at different organizational levels in today's business environment. Gain the latest expertise you need to excel in your role and a super administrative executive, Office Managers, PA, or secretary.

After the workshop, you will be able to:

• develop SMART goals and achieve your tasks effectively through planning, organising, staffing, prioritising and monitoring progress
• develop office procedures for efficiency and effectiveness in dealing with various projects and daily tasks
• learn and apply critical thinking abilities to be global thinkers, generate ideas, solve problems, practice reflection and be more proactive

Content Management function

• Identify your Role in Management
• Set SMART Goals
• Use Active verbs to write Effective SMART Goals
• Create an ACTION plan

Managing People Skills

• Understand Yourself and Others
• Concept to Communicate and relate with Others
• Work as a Team
• Partnering with Your Boss

Managing the Office Function

• Organising and Processing Mails
• Managing and Controlling Office Stock
• Security and Confidentiality
• Workplace Health and Safety Issues

Developing your Critical Thinking Skills

• What is Critical Thinking Skills?
• Positive Attitude for Strong Critical Thinking
• Characteristics of Critical Thinkers
• Understanding the Eight Elements of Thought

Developing your Professional Competencies

• Importance of Asking Questions
• Listening Skills
• Emotional Intelligence
• Building your Self Confidence

Desk Management:

• Office Layout and Ergonomics
• Information System
• Managing the Paper Load
• E-mail and Office Technology

For Whom: Personal Assistants, Executive Secretaries, Office Managers, Administrators and Administrative Assistants who are working with Senior and Middle Management