Achieving Administrative Excellence, Managing the Office of the Future

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. The new COVID-19 world environment also creates its own unique challenges affecting almost all the responsibilities of the professional administrator. This interactive training tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships no matter what the challenges.

Training will feature:

• Managing your time more effectively for increased productivity
• Understanding the secrets and pitfalls of effective communication
• Learning how to work in a virtual, post-covid work environment. 
• Managing your emotions, stress, and motivation levels
• Essential skills for organizing any project, meeting, or event

By the end of this Course participants will be able to:

• Work smarter and leverage their time to get things done quicker
• Set and achieve short- and long-term goals
• Communicate confidently and clearly at all levels
• Present themselves professionally in online and real-life meetings and presentations
• Organise themselves, their office, and their executives more effectively

Course Content

• Mastering your Workload
• What is your personal and work vision?
• The secrets to working smarter rather than harder
• Achieving long and short-term goals through proper scheduling and prioritizing
• Setting up administrative systems and procedures that work
• Time Management secrets to adopt and time wasters to avoid
• The latest technology to help you achieve administrative excellence

Essential Communication Skills

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying "no"
• Understanding different personality types
• Dealing with difficult personalities and situations
• Emotional intelligence at work
• Avoiding ego games and unnecessary conflicts

Working with your Boss and your Team

• Managing administrative responsibilities in the virtual workplace
• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments, and schedules
• Making travel and accommodation arrangements
• Preparing the office and tasks for your absence – holiday or lockdown
• Organising, attending, and minuting meetings – online and in person

Professionalism in the Workplace

• Handling the Phone Professionally – avoiding common mistakes we all make
• Writing friendly and professional emails
• Social media and technology savviness
• Mind Mapping for organising and planning
• Event planning – Small and medium sized project planning basics
• Making confident, clear presentations – online or in person
• Maintaining your professional image – even whilst working at home

Self and Stress Management

• Managing your responsibilities, roles, resources, and relationships from the inside-out
• The power of the sub-consciousness
• How to remain motivated and passionate about work in times of uncertainty
• Handling stress and pressure and anger at work
• Work life balance – how to achieve it
• Taking care of yourself and others without burn out
• Where to go from here – continuing professional development

Target Audience

The Conference is suitable for a wide range of professionals but will greatly benefit:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants
• Admin Officers and Confidential Secretaries
• Personal Assistants

Accommodation: This course is non-residential. Participants are to lodge in hotels of their choice near the Training centre. A list of these Hotels will be provided on request.