While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Learning Objectives

At the end of the training, Participants should be able to:

• Define customer service.
• Demonstrate a customer service approach
• Understand how your own behaviour affects the behaviour of others.
• Demonstrate confidence and skill as a problem solver.
• Apply techniques to deal with difficult customers.
• Make a choice to provide customer service.