Doing the job while building good relationships is essential to doing good business! The most important asset of any organization are its people. The growth and success of an organization depend on them. At the same time, the most important yet the most challenging responsibility is to manage people in the organization because of changing technologies, workforce, different cultures, attitudes, behaviours, expectations and impact of global competition. In the world we live in, the skills of effective relationship management are the key to a successful people management and harmonious work environment.

The course objective is to develop an awareness of the intrapersonal and interpersonal tools and tactics at your disposal to build successful work relationships to address queries and complaints in a professional, thorough and conciliatory way. It will help its participants understand the dynamics of human behaviour and implement it in their organizations for effective people and relationship management among other.

Course can also be handled online.