Strategic negotiations and conflict management skills are critical skills for any manager to be effective in the workplace.

Conflict situations are common in the work situation. It is thus important for managers to become familiar with the principles, processes, and techniques of conflict management and negotiations. This 5 days interactive training provides tools to get beyond conflict and improve the quality of relationships while illustrating the role of perception, cognition and emotion in the negotiation process.

At the end of this training, participants should be able to develop the skills required to explore the attitudes, behavior, and strategies that help people manage conflict constructively.