The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and world-class experiences. This 5 days training will take participants through the latest science, models, and theories on how to get and stay ahead of the curve in the new 24/7/365 "always-on" competitive landscape.

At the end of this training, participants will learn the importance of taking responsibility to own and resolve issues. The training will be delivered to specifically meet business needs. It will highlight why value is a uniquely personal concept (and how to deliver it, time after time)?