Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Basic Front Desk and Customer Service Skills Training

By: GoldStead Resources Company Limited

Lagos State, Nigeria

10 - 14 Mar, 2025  5 days

Follow Event

  

NGN 200,000

Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.

Other Dates

Venue Date Fee  
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 07 - 11 Apr, 2025 NGN200000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 05 - 09 May, 2025 NGN200000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 23 - 27 Jun, 2025 NGN200000

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the most important thing a front-desk officer does. This 5-day intensive program is always designed to equip front desk and customer service officers with the necessary skill required to man the front desk effectively and create positive first impression. In this course we are also going to look at what customer service is and isn't and identify how you can understand and provide good customer service.

Learning Objectives: At the end of this 5-day intensive programme, participants will be able to:

  • Make first impressions using basic front desk and customer service etiquettes
  • Apply strategies for remembering names.
  • Recognize how one's attitude affects service standards
  • Develop the key strengths of the most highly effective front desk officer.
  • Master ways to develop & maintain a positive, customer focused, attitude
  • Enhance customer service skill and build a positive image for their organisation
  • Learn the secrets of effective communication while developing their listening and questioning skills
  • Handle difficult people with skill and professionalism.
  • Understand when to escalate
  • Apply telephone techniques to save time and satisfy callers.
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. Mar 10 - 14 Mar, 2025
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 07 - 11 Apr, 2025
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 05 - 09 May, 2025
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 23 - 27 Jun, 2025
NGN 200,000.00
USD 500.00
(Convert Currency)

Rosemary Okonkwo +2348037119334

10% discount for 5 or more delegates
GoldStead Faculty

Related Courses

Training on Advanced Service Etiquette and Safety Tips for Drivers Training on Advanced Service Etiquette and Safety Tips for Drivers

5 days, 24 - 28 Feb, 2025 

2025-02-24 12:02:00 2025-02-24 12:02:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Good first impression is everyone’s business in any organization and drivers are not excluded. In most cases, drivers have the first contact and sometimes the final contact with customers. With ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, 10 - 14 Mar, 2025 

2025-03-10 12:03:00 2025-03-10 12:03:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Essentials of Recordkeeping in Human Resource Management  Training Essentials of Recordkeeping in Human Resource Management Training

5 days, 10 - 14 Mar, 2025 

2025-03-10 12:03:00 2025-03-10 12:03:00
Lagos State, Nigeria

GoldStead Resources Company Limited

This course serves as an introduction to the prime responsibility of the HR department to keep and maintain all the employee records in an organization. Documentation of the employment relationship ...

Training on Service Quality and Customer Satisfaction: Tools and Techniques Training on Service Quality and Customer Satisfaction: Tools and Techniques

5 days, 10 - 14 Mar, 2025 

2025-03-10 12:03:00 2025-03-10 12:03:00
Lagos State, Nigeria

GoldStead Resources Company Limited

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Currency Converter

From To