Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It’s an iterative process that involves teaching skills, competencies, and tools needed to better serve customers, so they derive more value from products and services.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided with strong skillset including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business.