To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to:

• Handle difficult people with skill and professionalism
• Manage mails effectively
• Apply proven telephone techniques to save time and satisfy callers
• Become conversant with digital (online) marketing
• Practice successful telemarketing
• Apply the secrets of assertive (not aggressive) language
• Improve communication skills
• Improve negotiation skills
• Enhance customer service
• Dress and groom corporately
• Build a positive image for your company.