Nobody really likes writing anything; this applies to professional writers as much (if not more) than to the rest of us who must write to communicate, on top of our other responsibilities. Fortunately, there are some ways of making it a relatively painless process. Trainers will devote time to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. They will also learn techniques for writing business cases, proposals, and reports. Participants should be able to master the professional requirements for writing and presenting clear, concise, complete and correct business documents, technical reports, incident reports etc. of world-class standard.