This ISO 20000 Information Technology Service Management (Foundation) Ms Course covers the essential knowledge and ideas for IT service management as well as how they relate to other information management disciplines. Through this course, delegates will develop the core abilities and knowledge needed to work on service management organisational teams. Focus is placed on the service management system (SMS) and service management procedures, particularly the fundamental ideas and lingo of the ISO 20000 standard.

IT service management is the focus of the international standard ISO/IEC 20000. It deals with management processes that allow businesses to provide their services to the industry and their clients efficiently. It facilitates personnel helping the organisation get ready for certification.

The ability to manage IT service management is demonstrated by having an ISO 20000 Foundation Certification. An international standard that acknowledges the ITSM methods used by enterprises is the ISO 20000 Standard. Professionals that hold an ISO 20000 certification are familiar with how to use ISO 20000:2018. The provision of high-quality services and continual improvement are mandated for organisations that hold ISO 20000 certification. Professionals who hold an ISO 20000 certification therefore have a wide range of job options to choose from around the world. Anyone interested in a career in IT services is welcome to seek the ISO 20000 Foundation Certification and increase their ITSM knowledge.