This Certified Quality Improvement Associate training introduces quality principles to help you comprehend what it means and how it is applied on a daily basis. It is a fully narrated online programme that includes examples from many businesses. The curriculum framework is based on the body of knowledge (BoK) of the Certified Quality Improvement Associate (CQIA) and covers the history and evolution of quality, quality tools, working with teams, examining customer-supplier interactions, and more.

Quality can be difficult to define since it signifies different things to different individuals. It could mean meeting or exceeding customers' expectations, or it could mean items that are defect-free. Perhaps it's the exceptional customer service provided by a company or the efficient methods employed to deliver a product or service. If you intend to take the CQIA exam, this programme will assist you in confirming your comprehension of the elements in the CQIA BoK through questions with feedback and interactive exercises, knowledge checks, and tests created with exam-style, multiple-choice questions. Please keep in mind that the questions in this programme are not from official exams.