Modern Strategies for Effective Performance of Personal Assistants and Clerical Officers Course

Personal Assistants perform a variety of administrative and clerical duties necessary to ensure the smooth running of an organisation. This course will enable delegates to handle their varied responsibilities in an efficient manner. It will explain the key role and responsibilities of a PA, how to better manage their time, organise their office space and how to deal with different and difficult people.

Course Objectives

• Modern business writing skills
• Planning and executing professional meetings
• Practical agenda setting and minute – taking guidelines
• Time management and self-management strategies
• Effective workstation management
• Managing hospitality

Course outlines

• Identify the key role and responsibilities of a PA
• Focus on how the role has evolved and why it is such a key role in any organisation
• Learn the key management skills secretaries need to deal with all internal and external stakeholders
• The power of the first impression
• Modern telephone management skills
• Positive scripting and ownership of conversations
• Analysis of the PA’s behavioural style and communication strengths

Who Should Attend?

• Personal Assistants
• Executive Assistants
• Secretaries
• Project Assistants
• Administrative Assistants
• Receptionists

Methodology

This highly engaging course uses a combination of individual inputs and group workshops which will enable participants to share their experiences in a professional and safe environment. Being packed with real life challenges, it will also enable participants to test their learning and retain all the skills obtained. Moreover, it will equip participants with several realistic action plans which can be immediately implemented at the workplace.

 Most importantly, this course will change the way participants view their current situation by challenging their existing beliefs and putting them to the test