The Theme for the workshop is Modern Trends for Building Efficient and Productive Administrators

Workshop Objective

Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This conference will equip you with precise strategies which will lift your productivity and efficiency to new levels. You will also develop and practice a variety of behavioral competencies which will help you gain the needed relations. Finally, this conference will provide you with highly needed technical competencies.

The Aims of this Workshop

By the end of the workshop, participants will be able to:

• List the administrator challenges in the 21st century to be pro-actively ready for them
• Combine the efficiency and effectiveness concepts for higher productivity
• Develop technical competencies to enable professional advancement
• Apply administrator's soft skills to stand out of the crowd
• Use professional business writing techniques in internal and external communication

Who should attend? 

Administrators, Secretaries, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Conference Profile

• Administrator challenges of the 21st century
• Being a talent
• The changes in the psychological contract
• Seeing through obstacles
• Adaptability and change
• Gaining credibility
• Taking the initiative
• Embracing a positive attitude
• Customer relation
• The productivity equation
• Productivity definition
• Effectiveness versus efficiency
• Signs of inefficiencies at your office
• Simplification of work processes
• Best practices to be more productive
• Administrator soft skills
• Self-leadership
• Personal SWOT analysis
• Reactive versus proactive
• Effective communication:
• Types of communication
• Communication barriers
• Listening skills 
• Time management:
• Time wasters
• Setting priorities
• Solving office problems (and turning them into opportunities)
• Types of problems
• Problem solving techniques
• Working as a Team
• Technical competencies of the modern administrator
• Criteria of an administrator
• Competency explained
• Core competencies versus technical competencies
• Administrator's technical competencies:
• Task planning
• Organizing work and meetings
• Information management
• Utilization of office technologies
• Verbal communication
• Why we misunderstand other people
• Choosing the right communication medium
• Building excellent relations with your manager and colleagues
• Overcoming communication barriers
• Communicating with assertiveness and self-confidence
• Understanding cultural differences
• Strategies for greater visibility and influence