Why Attend?

This course is an ideal choice for managers who want to gain a practical approach to managing people.

The challenge of managing other people is both exciting and demanding. Managers play a vital role in making sure that the team performs. Managers must have good people skills as well as an understanding of the technical aspects of the work. This popular practical program helps managers develop people skills and management skills to lead, motivate and secure good performance from the team. It helps managers plan and organize their work and the work of their team. It helps managers select leadership styles that will suit their situation and enable them to understand the motivation of people at work. It gives practical advice on delegating, running effective team meetings, being assertive, resolving conflicts, coaching and communicating. The course also helps managers plan their future development as a manager.

Content

Introduction and overview

• Welcome
• Course overview
• Your targets for this course

Your transition to a manager

• Your management role, responsibilities and values
• Make the transition to a manager
• Lead by example and respect team members
• Identify areas for improvement in teamwork
• Set clear expectations for your team members

People skills, communication and emotional intelligence

• People skills and relationships for managers
• Clear and concise communication with team members, managers, customers and stakeholders
• Communicate as an assertive manager
• Apply emotional intelligence as a manager

Prioritize and delegate work

• Review and prioritize work
• Plan delegation
• Practical delegation
• Follow up to delegation

Lead and motivate your team

• Understand your leadership style
• Motivate, engage and energize a team
• Establish team goals, roles and responsibilities
• Run effective team meetings

Coach and support team members

• Manage different personalities in your team
• Coach team members for improved performance

Manage performance

• Manage performance and behavioral feedback
• Give performance feedback

Meet challenges for managers

• Meet challenges as a manager
• Keys to manage conflict
• Lead difficult conversations

Move forward as a manager

• Build resilience and manage stress as a manager
• Develop a continuous improvement mindset
• Course review
• Develop your management and leadership confidence and capabilities further

How This Course Drives Results

• Provide managers with an overall approach to manage performance and productivity professionally
• Help new managers to develop their confidence for taking on new a new role as a manager or supervisor so they can step up to the role quickly and effectively
• Assist managers to understand the need to align work with organisational objectives

Who Is This Course Designed For?

This course is suitable for anyone working as a manager or supervisor role.