Measuring and improving organizational performance is a key organizational process.  One way to do this is the development of high-quality output measures organized into a feedback system specifically designed to improve motivation and performance.  The workshop will focus on approaches to doing this with special emphasis on one technique, the Productivity Measurement and Enhancement System (ProMES).  ProMES was designed to be a practical method of measuring organizational productivity and to use these productivity measures as feedback to help people improve their productivity.  Results using the system indicate that

• It generally results in large increases in productivity which last over long periods of time,
• It can be used in many different types of organizations with people at all levels of the organization,
• The system is highly cost effective to use, and
• Attitudes and stress improve under the system. 

The workshop will focus on practical issues in doing such an intervention and will simulate the steps in doing ProMES using the workshop participants as members of the design team.  The focus will be on the practical issues that a ProMES facilitator must deal with in actual projects.  Participants will also be provided with materials that are concrete guides to using ProMES in actual organizations.  This workshop is designed for practitioners and researchers interested in better understanding how to use performance measurement and feedback to improve organizational performance.

Learning Objectives

This workshop is designed to help participants:

• The Need for Productivity Measurement
• Forms of Productivity Measurement
• Levels of Productivity Measurement
• Types of Productivity Measurement
• Summarize the value of output-based feedback systems
  • Identify key issues that must be resolved before starting such a project
  • Learn how to facilitate a ProMES intervention
  • Assess the progress of a project including criteria for the measurement and feedback system
  • Productivity Ratio
• How to Develop an Integrated Productivity Measurement System
• Key Result Areas
• Key Performance Indicators
• Benefits of KPIs
• Suggestion Scheme
  • Benefit of Suggestion Scheme
  • Implementation Requirements
  • Suggestions Guide
  • Tips On Writing Suggestion
  • Incentives, Award and Recognition
  • Points to Remember in Evaluating Suggestions
  • Essential Elements of an Effective Suggestion Scheme
  • How to Promote Suggestion Scheme
  • Challenges
  • Critical Success Factors