Workers going through psychological imbalances can only be ameliorated through the services of trained counsellors. Counsellors are needed in work setting to assist in the screening, hiring and placement of industrial personnel. 

Learning Objectives:

At the end of this session, participants will be able to:

• Define what counselling is and how it differs from other sorts of help and communication;
• Introduce some basic counselling skills such as active listening, mirroring, reflecting back, non-judgmental approach, and working with difference, etc;
• Recognize different forms of communication, verbal, unconscious, body language, etc;
• Demonstrate therapeutic framework and the importance of boundaries;
• Apply basic developmental theory based on psychodynamic principles
• Provide a space for self-exploration and self-development.

Course Outline

• The Role of Counseling
• Counselling defined; the purpose of counselling;
• why do we need counselling; how counselling grew.
• The Limits and Extent of Counselling
• Varieties of counselling, qualities and attributes of an effective counsellor; maintaining and developing helping skills; limits of client/counsellor relationship.
• The Initial Counselling Session
• The counselling process; overview of Egan’s helping model; attending; developing rapport; responsibility; relaxation.
• Active Listening and Empathy
• Active listening; shadow side of listening;
• empathy as a communication skill; the uses
• of empathy; empathy as a core condition.
• Supplement: Basic Counselling Skills Readings
• Problem Exploration, Probing, and Questioning
• Helping clients tell their stories; assessment and learning; reluctant and resistant clients; probing; questioning skills.
• Challenging and Confronting
• The goals of challenging; what needs challenging; helping clients challenge themselves; difficulties and benefits associated with confrontation.
• Goal Setting
• Developing programs for constructive change; helping clients create a better future; what do clients really want; what are clients willing to pay for what they want?
• Management Aspects of Counselling
• Caseload management; records management; time and stress management
• Action Planning
• Helping clients develop strategies to get what they need and want; what’s best for the client; making plans.
• Action Skills
• Introduction; helping clients become effective tacticians; getting along without a helper: developing social networks for supportive change; the shadow side of implementing change.
• Advanced Counselling Skills
• Introduction; advanced counselling skills; when to refer a client; the process of referral; referral agencies
• Supervision of Caseload Management
• Supervision methods; transference and counter transference; caseload management; caseload management concepts
• Assessment and Report Writing
• Effective counselling; the value of experience; evaluating the effectiveness of counseling; observations; report writing