Work Attitude for Local Government Workers Online and Classroom Course

We call it attitude skills, but it is really about helping people discover new ways of thinking. The training course is based on the assumption that everyone has an attitude. It might be a positive or a negative attitude depending on someone else’s perspective.  The real issue is training individuals how to use thinking processes that maximize their ability to succeed.

Learning Objectives:

At the end of this session, participants will be able to:

• Meet quality standards
• Identify sales potentials
• Display customer service and support
• Apply team spirit
• Build Boss/employee relations
• Establish co-worker support
• Meet stakeholder expectations

Course Outline

• Understanding attitude
• Recognize the importance of attitude
• Positive attitude is the way you dedicate yourself and the way you think
• Check the way you think
• Developing your attitude attributes
• Develop a “Yes I can” attitude
• Learning the power of attitude
• Identify attitude origins and influences
• Apply the principles that lead to positive attitudes
• Have a clear, concise vision
• Do a reality check of your dreams
• Don’t let fear stop your success
• Sell the benefits of performance
• Take responsibility for your attitude, your actions and your results
• Take specific actions that will lead to a positive attitude
• Tell stories to paint pictures of success
• Invite participation
• Radiate optimism
• Recognize achievement
• What to do when you become negative
• What to do when others are negative
• Develop individual action plans to achieve a positive attitude